Complaints
All staff at Fareham Academy are committed to providing the very best quality education to all our students to support the unlocking of their potential.
We value all feedback we receive and use it to ensure we meet your expectations and continue to develop the Academy.
Complaints
We recognise that, on occasion, we may not get it right and fall short of your expectations. If there is something you are unhappy about, please let us know so we can work with you to find a resolution.
Our complaints policy is designed to ensure we can work together to resolve any concerns at the earliest opportunity.
Fareham Academy defines a complaint as;
'a level of dissatisfaction relating to a situation caused by an action of lack of action within the Academy that requires attention and a reply.'
In the first instance we ask that you contact the tutor to discuss your concerns. If you feel that this is not appropriate, our complaints policy outlines the procedures we have in place to ensure a timely resolution of the concern.
As part of our policy, the Academy will not respond to anonymous complaints unless it is believed that identification causes a safeguarding risk.
All complaints (other than those relating to the Headteacher) made directly to the Chair of Trustees will be referred to the Headteacher for further investigation by a member of Senior Staff at the Academy.